QUALIFICATION REQUIREMENTS: MUST LOVE ANIMALS - Some PET experience preferred
**Must have availability both morning and afternoon at least some days**
Care for boarding, grooming, and daycare pets by tending to customer needs and ensuring their well-being; reassuring clients with compassionate and thorough communication; answering phones, and booking appointments and reservations. Must provide a comfortable boarding, daycare, and grooming environment with quality compassionate care.
o Function as a team member at all times by communicating effectively and diplomatically, being approachable and willing to assist coworkers, maintaining a positive and proactive attitude, and promoting interdepartmental communication and cooperation
o Create a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyalty
o Expand knowledge and skills through the willingness to learn new tasks
o Computer Functions: Enter boarding, daycare, and grooming patients into the census and update as needed; maintain arrival and departure lists; post boarding, daycare, and grooming charges to the client's account; enter grooming, daycare and training information as required; and complete other computer tasks as needed as well as answering phones, email, and social media messages.
o Boarding/Daycare/Grooming Check-in: Promptly respond to phones and clients; check-in and dismiss staff and clients; ensure all information is complete and correct at check in; book grooming appointments; enter client data into the census and oversee client registration; verify and record that all pet care requirements are up to date; notify managers about special needs clients.
o Boarding/Daycare/Grooming Dismissal: Store and complete all charges for client on dismissal day; account for all personal belongings and unused food to be returned to owner; interact with client at dismissal
OPPORTUNITIES FOR GROWTH WITHIN THE COMPANY
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