Responsibilities:
The Service Supervisor is responsible for direct day-to-day management of waiver client cases, and the training and supervision of the direct support staff.
Service supervision practices include, but are not limited to, the following:
1. Ensuring that the needs of each participant are matched with a direct support worker who has received training in the services to be provided to the participant and is knowledgeable about the needs and preferences of the participant;
2. Ensuring that the place where the service is delivered is suitable to the activity and can physically accommodate the participant in a safe, comfortable manner, and that the participant’s privacy and preferences are known to direct support workers and are respected;
3. Performing face-to-face observations/reviews of services being delivered to participants at the frequency specified in the ISP or if not specified, at least monthly.
4. Coaching, modeling, teaching, demonstrating, and watching the worker perform return demonstrations of approaches and strategies in the IP before the worker starts with the participant and on an ongoing basis;
5. Supervising at the intervals specified in the ISP, or if not specified, at least monthly, either on a scheduled or non-scheduled basis.
6. For participants receiving both PAB and CLS-Ind services from the same provider, these services are a “group” such that supervision may be alternated monthly between which service is observed directly
8. Implement best practice supervision to help direct support workers develop new skills, improve skills and problem-solve. Best practice supervision includes, but is not limited to: a. meeting face-to-face with each worker implementing the IP monthly; and b. varying the visits to observe workers at different times during the participant’s scheduled hours, on weekdays, night-time, and weekends.
9. Develop and maintain at least all minimum documentation and reporting requirements for service supervisors as defined in the Waiver Standards.
Minimum Qualifications:
Bachelor’s degree from an accredited college or university in education or social sciences/human service field; or bachelor’s degree from an accredited college or university in another field of study with at least one (2) years of verifiable work experience working with individuals with disabilities or the elderly; or be a Registered Nurse licensed in the State of Hawaii.
Meet all general staff qualification requirements, including new employee orientation, and staff training requirements. (*after hire).
Have a criminal history check completed, along with fingerprinting, Adult Protective Services and Child Abuse and Neglect Registry Clearance, and not appear on the OIG or Med-QUEST list of Excluded Individuals and Entities (LELE).
First Aid and CPR certification, and TB clearance. (*after hire)
*Prior supervisory experience.
*Experience in development and implementation of projects and programs.
*Experience training others in a professional capacity.
*Strong interpersonal and communication skills.
*The ability to conduct themself in a professional manner.
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