Hawaii Family Dental Centers is the state's largest, locally owned and operated dental group. We have 12 Centers across the state; six on Oahu, two on the Big Island of Hawaii, three on Maui and one on Kauai. In our centers, our team of professionals perform a wide variety of services including: General Dentistry, Orthodontics, Periodontics, Prosthodontics, Endodontics and Oral Surgery.
The Patient Concierge serves as the first point of contact to our patients who visit our centers. The primary role of the Patient Concierge is to provide excellent customer service and be of source of support to patients and teammates alike.
A successful Patient Concierge will be expected to routinely accomplish the following:
-Superior reviews from patients and teammates concerning customer service
-Accurately enter and update patient information in practice management system
-Accurately pre-screen medical/dental records
-Protect and observe patient confidentiality
-Effectively manage information within electronic health record system
-Collection of office charges, posting of charges to patient account(s) and accurately manage cash drawer
In our search for the BEST fit, Hawaii Family Dental Centers is looking for candidates who possess the following:
-2-3 years of customer service experience preferred
-High school diploma or equivalent.
-Dental office experience required.
-Ability to effectively interact, in person, over the phone, and in writing with patients as well as all staff members
-Bilingual a plus
-Demonstrated experience of proper, safe, efficient use of current office equipment/software
As a Patient Concierge with Hawaii Family Dental Centers, you will receive:
-Competitive hourly wage, commensurate with experience
-Medical, drug, vision, and dental insurance
-401K with employer matching
-Paid time off
-Formal and on-the-job training and development
Apply now to become part of a great health care organization where you can improve the health and well-being of patients in your community.
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