Prince Waikiki: Guest Experience Manager (Honolulu)

Prince Waikiki

Prince Waikiki: Guest Experience Manager 1 thumbnailPrince Waikiki: Guest Experience Manager 2 thumbnail
100 Holomoana St

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compensation: $66,000 - $72,000 per year
employment type: full-time
job title: Prince Waikiki: Guest Experience Manager

Aloha! Voted as one of THE BEST PLACES TO WORK in 2022, 2023, and 2024 Prince Waikiki would love to welcome you to our dynamic team of hospitality professionals.

Lokomaika'i (sharing kindness from within) is the essence of who we are and how we care for our employees and guests. If you have the passion and the qualifications to join us as we continue to build upon the legacies we have created, we invite you to review the career opportunities we offer at Prince Waikiki.

In addition to competitive salaries, team member recognition programs, training and career opportunities, we offer the following benefits: medical, vision and dental care, life insurance, paid vacation and sick leave, 401k, complimentary rooms program, dining and golf discounts, and more.

Guest Experience Manager - Salaried

Primary Responsibilities:
Responsible for the programming and activities of the hotel to include (and not limited to) Food & Beverage, Pool, Lobby, Activities, and Special Event programs.  Create, organize, coordinate and execute all guest entertainment and activities to enhance their stay.  Arrange activities and programs unique to Prince Waikiki. Implement new activities, innovative experiences and F&B services/activities, and create an unsurpassed luxury experience.

Essential Duties:
1. Prepare the annual operating and CIP budget for the Department with the Hotel Manager.
2. Develop and recommend new recreational and experiential activities and programs for guests to remain current and competitive.
3. Maintain visibility, awareness, and collaboration of department and in partnership with other/supporting departments.
4. Great communication skills with internal and external guests.
5. Work with vendors and outside reps to plan the activities and programs
6. Interact positively with guests, promoting hotel facilities and services. 
7. Organize special events and programs for the hotel. 
8. Collaborate with all applicable departments to lead the execution of activities and programs.
9. Maintain rapport with all departments and attend relevant meetings.
10. Evaluate cost effectiveness of all aspects of each program/activity. 
11. Develop and implement cost savings and profit enhancing measures. 
12. Promote and market the Hotel in conjunction with the Sales and Marketing team.
13. Perform other duties assigned or required by the Hotel Manager.

Please visit www.PrinceWaikiki.com/careers for more information or to complete an online application.
Prince Waikiki is an equal opportunity employer.

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7748083859



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