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Up to $1000 Signing Bonus for Host(ess) - Star Noodle (Lahaina)

Star Noodle

1287 Front Street
compensation: $18.00 per hour plus tips
employment type: full-time
job title: Host(ess)
Star Noodle located on the ocean in Lahaina will reopen mid-May 2024. It's new location is next door to its sister restaurant Aloha Mixed Plate. Star Noodle is an award winning restaurant for over a decade offering fresh noodles, sake cocktails and asian-inspired share plates. Star Noodle continues to be one of Maui's most popular eateries, as well as a great place to work with a fabulous view. We are seeking highly motivated and service oriented staff to join our team! We offer a great working environment to those who share our values, principles and the spirit of Ohana.

The ideal candidate for this position:
• Has experience working in customer service and/or the food service industry
• Can work a flexible schedule
• Has a reputation for giving great service to guests and coworkers
• Is enthusiastic about sharing our exceptional service standards with our guests
• Can maintain a pleasant smile and demeanor throughout the shift
• Can handle multiple tasks at one time
• Is self motivated, especially under pressure
• Communicates Aloha in person and over the phone
• Has good problem solving skills
• Is able to pass and practice the TiPS training course
• Is able to obtain Liquor Card and apply Maui County Liquor Department rules to
day to day operations
• Has good communication and organizational skills
• Is able to attend and participate in company workshops and classes

Performance Expectations:
• Welcomes and departs each guest with authentic aloha
• Makes eye contact and greets guests with authentic enthusiasm
• Treats customers and co-workers with courtesy and respect
• Answers the phone with a smile and takes to-go orders
• Maintains flow of seating to allow co-workers to effectively serve guests
• Coordinates seating for Reservations and large parties
• Communicates to supervisors when help is needed to maintain customer service
• Is knowledgeable and able to answer guests questions
• Maintains a waitlist and informs guests of their status in line
• Helps servers bus tables as needed, when able
• Informs guests of daily specials while in line or seating the guests
• Positively responds to requests for assistance from co-workers and guests
• Remains within viewing of the door throughout shift
• Takes initiative to help in any area of the restaurant when slow

Additional Tasks:
• In the absence of a manager on duty:
o is qualified to access bar and host banks for distribution
o runs motivating and informative pre-shift meetings
o place vendor supply orders as indicated by managers through order guides
o takes daily inventory as requested by manager
o holds the liquor card on premise (along with a bartender)
o prints menus as needed
o tracks attendance as needed
o tracks incentives as requested by manager
o contacts a manager if any staff calls out sick or late to the restaurant directly
o contacts a manager to assist in any scenario that does not fit within these general guidelines

• In the absence of a manager on duty, will be the lead on handling a customer request until a manager is able to take over
• Will either begin or end the shift with a manager and will at all times remain the host on duty
• Will not be responsible for coaching or documenting an employee, but is expected to communicate any issues or
successes with the manager on duty

Our benefit package includes medical, dental, vision, drug, 401(k) with company match, Aflac, flexible spending, paid time off after qualifying, employee meals, employee discounts and much more.
Apply here: https://nahoalohaekolu.applicantpro.com/jobs/160214

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7748078966

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