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A well-established company with offices in Honolulu is looking for a Customer Service Representative.

This individual will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Duties will include:

• Being the first point of customer contact for general inquiries.
• Building and maintaining business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
• Performing clerical tasks such as typing, filing and faxing.
• Responding to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
• Utilizing computer/on-line guidelines in responding to customer inquiries.
• Communicating with the customer to help them understand proper use of company products, hardware, software or service.
• Handling disgruntled and dissatisfied customers in a courteous and professional manner.
• Completing, processing, and maintaining applicable paperwork and records.
• Researching and resolving customer disputes and problems within established guidelines.
• Striving to resolve customer issues on the first call without having to transfer callers.
• Following escalation procedures as needed.

To be considered for this position, Candidates must have the following qualifications:

• At least six months to one year of customer service experience.
• Experience in a call center environment.
• Accurate data entry skills and the ability to type 30+ wpm.

This is an excellent opportunity to learn new skills and gain experience. The hours are 8:00 am to 5:00 pm. This is a contract position that pays $9.00 per hour.

For consideration, please send your resume to dept510@sosstaffing.com

• Location: Honolulu
• Compensation: $9.00 per hour
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.